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Conversations

Conversations can be now monitored in real time, but have also a history of a few months. You gain instant results from all the social web. The data can be filtered by date and platform.

It tracks the number of mentions, the distribution by platform, the sentiment and main topics. Possibility to engage with users from the dashboard.

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Data collection

Compare your brand to the competition and see how each is performing in social media. Possibility to track down real brand ambassadors and reward them / activate them when needed / turn leads from social media into fans and loyal customers. Understand your customers by having acces to incredible insights into what they want and need. Access to mentions about your company and comments to those mentions.

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Analytics

Mention volume – in order to keep track of daily number of mentions, trends over time and breakdown over sites and services. Sentiment / tone of conversation, which can be positive or negative. Conversation word cloud - highlights the positive and negative topics around the searched item. In depth analysis - drill down to specific days or zoom out as much as you want.

With just a few clicks you can figure out what a spike in mentions means, what site drove it and how people felt at that time.

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Other benefits

Optimisation of media and PR campaigns. Real data about how campaigns evolved, what impact they had on the consumer Quantification of the real number of views in social media. Find out the real share of voice.

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Data collection

uberVU covers the most important blogging platforms, photo and video sharing sites, microblogging, social news sites and social networks.

Infinite Data Storage

We grab and store millions of conversations from the social web each day - and have been doing so for over a year. You can easily search through mountains of historical data that might not even be available on Twitter or blogs anymore.

Tap into Historical Data

You just signed up for uberVU today and you're interested in seeing how your company was performing in social media a month ago. uberVU offers historical data that can go back for months. That information can help you get a more accurate picture of the past so you can make better decisions today.

Get the whole context around a mention

uberVU shows you both mentions about your company and comments to those mentions - you'll instantly know what mentions to worry about, what story about you is becoming popular and who's a fan.

Support for major social sites and services

Every day we're tracking millions of blogs, news sites, Twitter, photo and video sharing sites, forums and more - and we're constantly adding new sites and services to our index.

Social comments support

uberVU follows and grabs comments from blogs (Wordpress, Blogger, Disqus and more), social news sites (Digg, Reddit, Mixx, etc.), social networks (Facebook, Myspace, etc.) and many more. If someone mentions your company in a blog post or in a social comment, you'll find out instantly.

Real-time technology

UberVU is powered by real-time technology that is powering real-time search engines. You can see conversations about you within minutes of them happening, so you can act in due time.

Analytics

Powerful yet intuitive analytics that you can use instantly to get insights.

Mention volume

It's really important to know how much people talk about you in the social Web. The uberVU mention volume chart not only shows you the daily number of mentions, but also trends over time as well as breakdown over sites and services.

Conversation word cloud

uberVU makes it easy to grasp what hundreds of conversations mean in just seconds. Too good to be true? Meet our conversation word clouds. This amazing tool highlights the positive and negative topics around your company in an intuitive word cloud so you understand what the discussions are about in seconds instead of hours.

Actionable Charts

The uberVU charts are incredibly interactive - you can drill down to specific days or zoom out as much as you want. With just a few clicks you can figure out what a spike in mentions means, what site drove it and how people felt at that time. Less time spend analyzing, more time for action.

Filter by platform

Need to know how you're performing only on Twitter or Facebook? One click filtering by platform shows you just mentions and analytics from that platform. Fast, easy and incredibly useful.

Compare

Comparing yourself to your competitors is a breeze. Just enter their company name and see how much people talk about them, where and how they feel about their company compared to yours.

Sentiment / tone of conversation

It's important to know what mentions and conversations you should be paying attention to. uberVU highlights the positive and negative mentions so you can easily decide where you need to take action. We also put a number on the overall monthly sentiment and show advanced sentiment trends so you always understand how people feel about your company.

Collaboration

Assign tasks and tag mentions with an incredibly intuitive workflow management that makes your team more productive.

More users on the same account

Your team can all login to uberVU and easily collaborate on the same customer account. Each team member has their own login but can interact with keywords and mentions that are shared with other team members. Teamwork becomes more productive and even fun.

Asign tasks

Not all mentions are created equal. Some mentions need a reply from one of your team members. Other mentions need to be escalated to customer support. With just a few clicks you can assign tasks to the best person for each job.

Tag mentions

With dozens or even thousands of daily mentions about your company, it's easy to get lost in the noise. Tagging important mentions for later reference helps you stay on top of what's urgent or important.

Workflow management

Stay on top of tasks that are assigned, completed or in progress at any time. You'll always know how your team is performing and what needs to get done next to keep your customers delighted.

Task list

It's surprisingly easy to deal with your daily social media tasks, right from inside uberVU. The Task List shows you what mentions need to be replied to or escalated and keeps you focused on what's important every day.

Tag list

We keep all your tagged mentions in an intuitive list that's always at your fingertips when you need it. It's incredibly straightforward to see, for example, all the mentions that shared feedback or were critical in the last 7 days.

Interaction

The uberVU interface and workflow is one of the most easy to use on the planet. We call it incredibly intuitive - our customers call it fun.

Automatic translation

Not everyone will mention your company in a language you'll understand. Our powerful language engine can automatically translate any mention to a language of your choice. When people mention you in Finnish, you'll get what they're saying.

Delete useless mentions

Sometimes you don't want the analytics to take into account certain mentions of your company (like your own blog posts). Deleting unwanted mentions is done with a single click - now you see them, now you don't.

Alerts

It's important to know what's being said about you in social media as soon as possible. uberVU can send you updates by either e-mail or RSS, as they happen, so you don't miss anything important again.

Weekly reports

There's nothing like a weekly recap to put your goals and results into perspective. uberVU can automatically send you weekly reports by e-mail - just sit back and enjoy your weekly progress in wonderful graphs and charts.

Reply to mentions from inside uberVU

Replying to people who write about you is now as easy as it gets - no more logging in to dozens of services each day. Just hit reply under each mention and we take care of posting your reply where it's needed (including some blogging platforms)

Exporting data

Your social media data easily goes where you need it - in your PPT presentations, Excel budget files or marketing dashboard.

Export to Excel

With one click you can get data out of uberVU and inside your Excel file for further analysis or reporting. Use the export feature to put social media data on top of financial reports, sales forecasts or advertising budgets.

Full API access

You can access the data you see in your uberVU dashboard through a very simple RESTful API. Use this data for other graphs, charts, analysis or even white label dashboards. For more information, go to www.contextvoice.com

Export printable PDFs and images

You can export all the beautiful graphs and charts inside uberVU with one click and even download whole PDF reports. Very useful when you need to insert social media graphs and charts about your company in a PPT presentation or report. It's very easy to be on top of your numbers and look sharp.

Support

uberVU is the most intuitive social media tool out there. We provide the support to make you an expert at capitalizing on social media.

In application help

The comprehensive help section is there to answer 99% of the questions you may have about using uberVU. Just click on Help in the top right corner of the screen and swiftly cruise through any challenges.

E-mail support

All our PRO accounts come with e-mail support. You get full access to our troubleshooting team - ask any question and we'll answer within hours (usually minutes).

Phone support

If you're really in a hurry or need to have a longer discussion, our support team is open between 9am and 5pm GMT. They're there to solve or escalate any problem, give you demos or share tips and tricks.